FAQ

Here are some frequently asked questions.

Why am I not able to scan anything?

What scanner do you recommend?

  • We don’t have a scanner recommendation. Customers have had success with wireless scanners found on Amazon for ~$50 USD. Some people have fancier scanners that have memory, and they will utilize StockSavvy’s batch entry feature that allows input of a batch of barcodes at once (scanner unloads the memory into StockSavvy). The Shopify recommended scanner (Socket 7 Series) has an extra convenience of being able to release the keyboard with a double click. Releasing the keyboard allows you to manually enter in the number, such as if you scanned one item and then want to adjust its quantity, you’d need to release the keyboard. Other scanners may not have that capability. Some customers don’t need that capability because they want to avoid human error and actually do the count instead of just trust the label.

Can multiple people scan at the same time?

  • Yes. You will have one account and will login with the one account, and you can have many people scanning at the same time in the same session. The items will scan properly, but the one caveat is that people may not see what other people scanned until they refresh. For example, if user1 scans Red Sock, and user2 scans Blue Sock, user1 will not see Blue Sock that user2 scanned until user1 clicks Refresh button. Also, quantities will be refreshed upon scanning or upon refresh of StockSavvy. For example, if user1 scans Red Sock once, then pauses to tie his/her shoes or something, and user2 scans 5 Red Socks, when user1 looks at how many Red Socks, they will see 1 because they scanned one. But, when they scan another Red Sock, the quantity will be 7. The point is that the server will know how many of the item was scanned in total and is accurate, but the number may not get reflected until refresh.

Why did some of my items not get updated?

  • It may not be finished updating. We send all the items to Shopify to update, and Shopify processes them at a rate that is based on their load (may be slower when load is high). Wait a little longer and see if the item is still not updated. You can contact us if you think it should be done but still isn’t updated. Another reason items don’t get updated is that you might not have enabled inventory tracking for that product in Shopify. Go into the Shopify dashboard and search for that particular item variant and see if you selected “Shopify tracks this product’s inventory” under “Inventory Policy”.

I realized I scanned items into multiple sessions but want them all combined together. What can I do?

  • Sessions are limited to 500 distinct items to promote dividing sections of your store up for better organization (remember you can have unlimited number of sessions). But, with the Giant Count Add-on, you can have unlimited items in a session. Once you get the Giant Count Add-on (go to Settings > Your Subscription, and then scroll down to see it), email us with the URLs (address at the top of the web browser) of the sessions you want to combine, and we’ll put them all into a new session, summing the quantities together if there are items across different sessions.

I forgot to click the “Unscanned Set Zero” button before updating Shopify, and the button is no longer there. What can I do?

  • Send us an email, and we can set your session back to a state where you have the “Unscanned Set Zero” button. Once you’re done, you can tell us, and we’ll set the session back to the completed state.

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