FAQ

Here are some frequently asked questions. What’s the process for using StockSavvy to update inventory quantities? Start a cycle count by clicking the “Cycle Count” button. You can choose a basic or advanced count. Advanced gives you more filtering functionality – great for breaking up your counts. Scan items into…

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Scanner Configuration

We’re pretty sure that all scanners work with StockSavvy, but it’s just a matter of configuration. Shopify recommends a scanner, and many of our customers use it. It’s the Socket SocketScan S700, and here’s the instruction manual for it: https://socketimagescdn.azureedge.net/cdn/docs/default-source/downloads/s700/documents/socketscan-s700-user-guide-en.pdf?sfvrsn=23d8991c_4 We’re not experts, but here’s what ought to work: First unpair (“Forget…

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Physical Inventory

Many shops do an annual physical inventory at the end or beginning of the year with the goal being to have a clean inventory where items that physically present are accounted for and unscanned items are set to zero, as there could be positive quantities in the system even though…

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Deleting Unscanned Items

Due to customers accidentally deleting items and then complaints about how they cannot undo, we have disabled the functionality to delete items it in the app. In order to delete unscanned items, you must do the following and then reach out to support@getstocksavvy.com: Export your products in Shopify (this essentially…

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Zeroing Many Items

If you are zeroing many items, such as when you do a yearly inventory, you will want to do a separate process. Because Shopify limits third party apps on the rate at which items can be updated on Shopify, setting a large number of items to zero will take a…

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Privacy

StockSavvy “the App” provides inventory management as “the Service” to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store. Personal Information the App Collects When you…

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Shopify API Update

Shopify updated their API, and inventory quantities are managed through a different API resource. In order for StockSavvy to continue working properly withe these updated API resources, you will need to go to Shopify to reauthenticate and update. Click the button shown below. Then, you will land on Shopify’s page…

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